Contact

High-Stakes Conflict Resolution

Cross-Functional Alignment & Dispute Resolution

I was brought in to mediate a long-standing conflict between two departments, driven by a mix of personal, organizational and economic factors. Over the years, the dispute had generated substantial financial costs and significant strain on people and resources.

What I delivered

  • Rapid, structured diagnostic of incentives, interests, and hidden assumptions
  • Strategic reframing of contentious issues
  • Design and facilitation of high-impact alignment conversations
  • Restoration of decision flow and team communication through elaboration and collective sign-off of detailed workplan and commitments

Outcome

Successful re-engagement of departments and alignment on the administration of assets, leading to cost reduction of several tens of millions of USD and significant improvement of employee engagement in the matter.

Feedback

Senior VP of a Big Pharma company

Valérie was our catalyst: she took on a years-long conflict between two departments over the administration of multi-billion dollar assets – one that was paralyzing teams – and turned it into a success story. Her process didn’t just resolve the dispute, it restored collaboration, boosted employee engagement and directly improved financial administration. Her ability to bring clarity to deep-seated disputes is exceptional. Equally valuable was her warmth and humor, which brought some welcome levity to a high-stakes situation. 

Offering
Contact